Strand Palace Hotel, London
Where British History Meets Modern Travel.
Established in 1909, the Strand Palace Hotel stands as a distinguished landmark in London, embodying a seamless fusion of history and contemporary luxury. Boasting a well-deserved 4-star rating, this iconic hotel offering 785 stylish and comfortable rooms, ensuring a diverse range of accommodations to suit the preferences of every guest. Over its more than a century-long history, the Strand Palace Hotel has become synonymous with sophisticated hospitality and a prime location. Nestled in the heart of the city, it provides easy access to renowned attractions such as the West End theatres and Covent Garden. With its enduring charm and commitment to excellence, the Strand Palace Hotel remains a timeless choice for those seeking an unforgettable stay in the vibrant heart of London.
Services
Design
Build
Install
Manage
Support
Technology
Hoteza Guest App Solution
Hoteza Guest App.
Hoteza Guest App.
The Brief
Siemlus recognised the shifting hospitality landscape and the Strand Palace Hotel's commitment to excellence.
The visionary initiative detailed in the brief from the Strand Palace Hotel demonstrates a steadfast dedication to revolutionising the guest experience through pioneering technology. Centred on enhancing every aspect of the guest journey and stay, the hotel will introduce the state-of-the-art Hoteza guest app utilising QR codes. This progressive strategy not only seeks to boost guest satisfaction but also to optimise operational processes, potentially bolstering Revenue per Occupied Room (RevPOR). The Strand Palace Hotel is poised to usher in a new era of hospitality, embracing technology to create a seamless and secure environment that enriches every aspect of the guest experience.
Hoteza Guest App Solution
The Hoteza Guest App transforms hotel experiences by simplifying check-in/out, room service, local tips, and hotel information access, fostering seamless communication between guests and staff for a personalised stay.
Upgrade & Upsell with the Hoteza Guest App
By using the Hoteza Guest App, the Strand Palace Hotel can enhance guest experiences with easy upgrades and upsells, generating new revenue by offering in-room dining, restaurant, and bar bookings through the platform.
Our Approach
The Hoteza Web Guest App Solution was chosen for its versatility and robust features, accessible via multiple channels, including QR codes. This strategic choice aims to boost guest engagement by offering instant access to services and personalised information, enhancing the overall stay experience. Additionally, its end-to-end digital engagement aligns with Siemlus' vision, optimising operational workflows and enabling a focus on superior service delivery and valuable guest insights.
Fabio Cozzoli, IT Director - Strand Palace
“As the IT Director, the journey of selecting an innovative product demanded a keen understanding of various elements—features, value for money, and, crucially, the right people. The partnership between Siemlus and Hoteza has not only met but exceeded expectations on all three fronts. The entire team at Strand Palace is really excited to see how this unfolds. Here's to a new era of guest experiences at Strand.”
The Delivery
Siemlus meticulously designed the layout of the Strand Palace Guest app, adhering to the client's brand guidelines while infusing it with bespoke elements. This approach ensured a seamless user experience that perfectly encapsulated the essence of the Strand Palace brand.
Design
The installation phase involved constructing the app's database and structure, infusing vitality into the design. This crucial step empowered us to seamlessly integrate third-party services like Opera PMS, Knowcross, and Infogenesis POS. Upon completion, the Guest app was published alongside the Native App on both iOS and Google Play Store platforms.
Install
Siemlus Connect, an all-encompassing support system, was deployed to uphold the continuous smooth operation of all technological aspects. This proactive strategy ensures that the technological infrastructure of Hotel Indigo Coventry remains dependable and current.