Need Support?

Please follow the steps below...

1. Users can email support@siemlus.com or visit the support portal HERE

2. If the ticket falls under the urgent/high SLA please call support on 0330 016 1920 OPT 1

3. Visit our Support Portal by clicking the button below to raise a ticket online

Urgency

• LOW – One person or small group of people affected.

• MEDIUM – Department or large group of people affected.

• HIGH – Whole organisation is affected.

Impact

• LOW – There’s an easy and effective workaround, so this is more an irritation than a stoppage.

• MEDIUM – Operational efficiency is degraded, but there is either a reasonable workaround or other members of the team are unimpeded.

• HIGH – The issue is critical and one or more major business processes are stopped.