The Queens Gate Hotel, London
Charm and comfort in a cosmopolitan setting
The Queen’s Gate Hotel, located at 31–34 Queen’s Gate in the Royal Borough of Kensington & Chelsea, is housed in a row of elegant Victorian townhouses that reflect the area’s 19th-century heritage. These characterful buildings have been carefully restored and modernised, offering guests the charm of historic London combined with contemporary style and comfort.
Situated in the centre of London, the hotel is only a few minutes’ walk from Hyde Park, Kensington Gardens, and Knightsbridge. Gloucester Road and South Kensington Underground stations are close by, providing convenient links across the capital. Its prime location also places guests within easy reach of cultural and academic landmarks such as the Royal Albert Hall, the Natural History Museum, the Victoria & Albert Museum, and Imperial College London.
Today, The Queen’s Gate Hotel features 90 guestrooms, a stylish bar and terrace, dining spaces, meeting rooms, and a fitness suite. Whether visiting for business or leisure, guests can enjoy modern amenities within a setting that celebrates both the history and the cosmopolitan atmosphere of Kensington.
Services
Design
Build
Procure
Install
Manage
Support
Technology
Hoteza TV
Hoteza Guest App
Hoteza HSIA (High speed internet access)
Hotezza Mobile Key
Hoteza Staff App
Roomio GRMS
Challenges: Balancing Innovation and Authenticity
As guest expectations evolved post-COVID, the hotel faced the challenge of introducing digital solutions that enhance, rather than dilute, its intimate character. The aim was to digitise the in-room journey while enabling seamless, multilingual, contactless communication, boosting efficiency with a lean staff, and advancing sustainability by reducing energy use and waste—all while ensuring technology preserves the warmth and individuality that define boutique hospitality.
The Solution: Seamless integration of Hoteza and Roomio
By implementing a fully integrated tech stack from Hoteza and Roomio, The Queen’s Gate Hotel transformed the guest journey into a seamless, contactless experience from check-in to checkout. The Hoteza Guest App centralises digital F&B orders, room controls, and hotel services, while Roomio’s GRMS lets guests personalise lighting, temperature, and curtains. Hoteza TV adds multilingual entertainment and hotel information, and Mobile Key enables sustainable, contactless room access without plastic cards. For staff, the dedicated app streamlines communication and requests, all backed by high-speed Wi-Fi with a branded landing page and marketing opt-ins.
The Experience: Intuitive Autonomy for Every Guest
Guests now enjoy complete control over their stay—adjusting climate, lighting, scenes, and DND from their own device; booking tables, requesting services, or ordering food without a call; and managing everything in their native language. With seamless connectivity across all touchpoints, the result is fewer front desk interactions, more comfort, and greater overall satisfaction.
Sustainability Built-In
The hotel leveraged its digital transformation to advance sustainability goals. Roomio’s smart energy management system automatically reduces heating and cooling when rooms are unoccupied, while Mobile Key and digital menus eliminate the need for plastic cards and paper. With directories and services accessible via TV and app, printing costs and material waste are significantly reduced—delivering both environmental and operational benefits.
The Queen’s Gate Hotel successfully blended tradition with innovation, achieving measurable gains across guest satisfaction, operational efficiency, and sustainability. By integrating Hoteza and Roomio, the hotel created a smarter, more autonomous guest journey—without compromising its boutique charm.
