At Hospitality Tech 360 in London, a clear message emerged from the Leaders Forum session, “The Rise of the Tech GM: Are Hoteliers Ready for a Leadership Reset?”: the industry is approaching a pivotal transformation. Technology is no longer a supporting function in hospitality. It is steadily becoming central to how hotels operate, compete, and define guest experience.

Moderated by Jane Pendlebury, CEO of HOSPA, the session brought together Gavin Allison, Mahesh Nair, and Neil Braude to explore the evolving role of technology in hospitality leadership. Their combined perspectives, spanning technology, operations, and executive search, highlighted how the profile of hotel leadership is shifting.